My login does not work

Login problems are almost always due to something we can help with. 

If you are having login problems, this could be due to any of the following:

  • You mistyped your username, password or secret word. User/pass are CaSe-SensiTIvE! (joesmith is NOT the same as JoeSmith). Please double check the spelling of your user name and password, including upper and lower case.
  • Did you enter your login properly? Contact us to retrieve your correct login.

          (Also, be sure to type in the secret word shown in the image on the login page correctly.)

  • You entered the wrong login too many times and now your IP is blocked.  Contact us to reset your IP.
  • Your membership has expired. You may need to re-subscribe. Contact us to retrieve your membership information.

Need help with anything else? Let us know! We're glad to assist. Click here and we'll get back to you within 24 hours, if not sooner.


Article is closed for comments.